Returns and Exchanges
Information on return eligibility, timelines and other terms & conditions for items purchased on Desirezone.in. To view this page in your preferred language, click the link:-
Returns and exchanges:
What can a User do if a Product received is wrong/damaged? If a User receives a wrong/damaged Product, they can send an email to customerservice@desirezone.in with images of the wrong/damaged Product, and the Desirezone team, on receipt of all necessary details, will treat the order as cancelled and initiate a refund to the User.
When will I get my refund?
Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.
Refund Method | Refund Time Frame
Credit Card, Debit Card, Net Banking, UPI, Bank Account | 5-7 Business Days
Desirezone Balance | Maximum up to 2 Business Days