Information on return eligibility, timelines and other terms & conditions for items purchased on Desirezone.in. To view this page in your preferred language, click the link:-

Order Cancellation and Return Policy

Returns Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy.
Read all sections carefully to understand the conditions and cases under which returns will be accepted.

Return Pick-up

* Return pick-up is available for eligible pick-up addresses and items, provided there are no shipping restrictions.
* Products can only be returned within their return window.
* A refund will be issued to your original payment method, in accordance with desirezone.in refund policy.

Cancellation Policy

* The customer can choose to cancel an order any time before it's dispatched. The order cannot be cancelled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
* The time window for cancellation varies based on different categories and the order cannot be cancelled once the specified time has passed.
* In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
* In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for orders.
* Desirezone reserves the right to accept the cancellation of any order. Desirezone also reserves the right to modify the time window or cancellation fee from time to time.