Cancel items and orders - Desirezone Customer Service
Information on return eligibility, timelines and other terms & conditions for items purchased on Desirezone.in. To view this page in your preferred language, click the link:-
Cancellation by the User
When can the User cancel an order?
The User can cancel an order after the order has been placed through the Platform and before the order has been dispatched by the supplier.
How can the User cancel an order?
In order to cancel, the User can go to ‘My Orders’ in your ‘Profile’. Once you are redirected to the My Orders page, click on the order of the product that you want to cancel. Click on cancel Order and provide the reason for the cancellation from the options provided.
When will the User get the refund?
Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.
Credit Card, Debit Card, Net Banking, UPI Bank Account
5-7 Business Days